At Kimbos LLC. we strive for excellence and professionalism in providing customer service. To accomplish this mission, we agree upon these values: 

• Anticipating the needs of our customers and planning accordingly

• Listening carefully and giving full consideration to the requests and concerns of our customers

• Communicating honestly, courteously and knowledgeably

• Providing follow-through for our customers promptly, responsibly and efficiently

• Serving with pride, commitment, and with high ethical standards

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It is our Kimbos LLC. policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request. Customer feedback comes to Kimbos LLC. in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to us through a customer call, message or email.

 

Acknowledgement

• All complaints, questions and requests for service should be acknowledged within one business day. This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response.

• If the customer feedback is delivered by phone this acknowledgement should be given verbally during the call.

• If the customer feedback is delivered by e-mail, the acknowledgement should be given by email.

• If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate. For written acknowledgements, templates with standard language should be used to minimize staff processing time.

 

Resolution

A substantive response should be provided within seven business days. This response should include our analysis here at Kimbos LLC. of the issue and the proposed resolution. Clear reasons should be given if it is not possible for Kimbos LLC. to accommodate the customer’s request. If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response. The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.

 

You can find all ways to contact us at Kimbos LLC. on our Contact page linked at the top and bottom or our website.